To: circulation@pioneerlocal.com
Our Mount Prospect Times newspaper was unceremoniously cancelled a couple months ago, with no prior warning. No attempt was made to increase sales or circulation. Since I still had a remaining balance on the paper I sent in a slip to have the money refunded to me. I have never received this money back. Where is it?
Dear Donna
Thank you for contacting Pioneer Press.
We are currently processing your refund request. You should receive your refund within the next 10 business days.
If you require any further assistance, please contact customer service by phone at 1 (800) 680-2068 or by e-mail at custserv@suntimes.com.
Sincerely,
Cody V
Customer Service Department
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